Terms of Use and Conditions

The Red Wolf respects the privacy of all users of its website and undertakes to protect the personal information that each user chooses to share.

The terms and conditions below regulate the use of the The Red Wolf localized on web address: http://shop.theredwolf.pt/products. The terms and conditions below also regulate the sales carried out on the The Red Wolf localized on web address: https://theredwolf.pt/contacts.

THE INFORMATION WE COLLECT AND HOW WE WILL USE IT

Navigation through this website does not necessarily imply the provision of personal data, since no personal data that identifies a user is automatically registered.

The Red Wolf may collect non-personally identifiable information from a particular user to monitor the use of our services and to help us develop and improve our site.

TREATMENT OF PERSONAL DATA

The Red Wolf is committed to protecting your privacy. Although the site navigation does not imply the provision of personal data, we collect the information that you choose to fill in the forms of the website. In order for the personal data collected by completing forms to be used, The Red Wolf will provide the user with the necessary information so that he can give his consent to the treatment in advance. For any questions regarding the handling of your data, please consult our privacy policy available here.

GOOGLE ANALYTICS OPT-O BROWSER

To provide visitors with a greater choice on how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Add-on browser. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the site visit should not be sent to Google Analytics. Google Analytics Extra Opt-out Browser does not prevent information from being sent to the site itself or to other web analytics services. Learn more about Google Analytics Browser Opt-out extra. Saiba mais sobre o Google Analytics Brower Opt-out extra.

ACCEPTANCE OF THESE TERMS

By using this site, you consent to the collection and use of your information, as set forth in these Terms and Conditions and the Privacy Policy. The Red Wolf reserves the right at any time and without prior notice to change these Terms and Conditions or Privacy Policy, and the changes are published on this site.

Disclaimer

The Red Wolf Shop Online’s ambition is for the website to always be up and running, howeverThe Red Wolf Shop Online cannot guarantee this.

The Red Wolf Shop Online cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the color settings of your computer, the colors of the products shown in the pictures in theThe Red Wolf Shop Online can differ from their actual colors.The Red Wolf Shop Online cannot be held responsible for any such discrepancy.

Contact information to customer service

If you have any questions please contact the customer service at info(at)theredwolf.pt.

Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team – info(at)theredwolf.pt stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.

We also inform that you may, as a consumer, in the event of a dispute regarding contractual obligations resulting from sales or service contracts, use the following Alternative Dispute Resolution Entities:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide
www.arbitragemdeconsumo.org

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas – Estrada da Penha
8005-131 Faro
www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
1100-207 Lisboa
www.centroarbitragemlisboa.pt

Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Braga: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga
Viana do Castelo: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 Viana do Castelo
www.ciab.pt

In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, the online dispute resolution (ODR) Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.

Access this link to the Electronic Platform for Alternative Dispute Resolution in contracts for sale or online services.

More information on Consumer Portal (www.consumidor.pt)

​​