Terms and Conditions
The Red Wolf respects the privacy of all users of its website and undertakes to protect the personal information that each user chooses to share.
The Red Wolf respects the privacy of all users of its website and undertakes to protect the personal information that each user chooses to share. Your personal data will be used only when strictly necessary to provide you the best user experience during your stay at the website.
Your personal data will also be subject to computer processing, will only appear in the database of The Red Wolf and may be used for direct marketing purposes, namely through the use of electronic devices.
In the context of the management of customer data, the personal data collected will be transmitted to third parties that are carriers of goods having as sole and exclusive purpose the realization and full execution of the services or products purchased by the user, holder of the personal data collected.
If you would like to close your subscription to The Red Wolf information, send an email to info(at)theredwolf.pt
The Red Wolf Shop Online’s ambition is for the website to always be up and running, howeverThe Red Wolf Shop Online cannot guarantee this.
The Red Wolf Shop Online cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the color settings of your computer, the colors of the products shown in the pictures in theThe Red Wolf Shop Online can differ from their actual colors.The Red Wolf Shop Online cannot be held responsible for any such discrepancy.
Contact information to customer service
If you have any questions please contact the customer service at info(at)theredwolf.pt.
Feedback and Complaints Policy
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team – info(at)theredwolf.pt stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.
We also inform that you may, as a consumer, in the event of a dispute regarding contractual obligations resulting from sales or service contracts, use the following Alternative Dispute Resolution Entities:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas – Estrada da Penha
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Braga: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga
Viana do Castelo: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 Viana do Castelo
In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, the online dispute resolution (ODR) Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.
Access this link to the Electronic Platform for Alternative Dispute Resolution in contracts for sale or online services.
More information on Consumer Portal (www.consumidor.pt)