Terms and Conditions

The Red Wolf respects the privacy of all users of its website and undertakes to protect the personal information that each user chooses to share.

The terms and conditions below regulate the use of the The Red Wolf localized on web address: http://shop.theredwolf.pt/products. The terms and conditions below also regulate the sales carried out on the The Red Wolf localized on web address: http://theredwolf.pt/contacts.

Privacy Policy

The Red Wolf respects the privacy of all users of its website and undertakes to protect the personal information that each user chooses to share. Your personal data will be used only when strictly necessary to provide you the best user experience during your stay at the website.

Your personal data will also be subject to computer processing, will only appear in the database of The Red Wolf and may be used for direct marketing purposes, namely through the use of electronic devices.

In the context of the management of customer data, the personal data collected will be transmitted to third parties that are carriers of goods having as sole and exclusive purpose the realization and full execution of the services or products purchased by the user, holder of the personal data collected.

If you would like to close your subscription to The Red Wolf information, send an email to info(at)theredwolf.pt


“Cookies” are data files that a website sends to your computer while you are visiting that website. These data files include information that allows you to memorize important data that will make your browsing more efficient and useful. This website uses cookies for various purposes, namely to obtain non-personal data from online visitors.

Visitors to this website use different computers and Web browsers. To make your visits as simple as possible, a browser type (eg Internet Explorer, Google Chrome) and operating system (eg Windows, And the domain name of your Internet service provider.

If you do not want to accept cookies, you can configure your computer to be warned whenever a cookie is being sent or to disable all cookies through your browser. The user should check the HELP menu of their browser to find out how best to change or update their cookies. For more information about cookies and how to prevent cookies from being installed or how to delete existing cookies from your hard disk, you can visit this website: http://www.allaboutcookies.org.


The Red Wolf Shop Online’s ambition is for the website to always be up and running, howeverThe Red Wolf Shop Online cannot guarantee this.

The Red Wolf Shop Online cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the color settings of your computer, the colors of the products shown in the pictures in theThe Red Wolf Shop Online can differ from their actual colors.The Red Wolf Shop Online cannot be held responsible for any such discrepancy.

Contact information to customer service

If you have any questions please contact the customer service at info(at)theredwolf.pt.

Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team – info(at)theredwolf.pt stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.

We also inform that you may, as a consumer, in the event of a dispute regarding contractual obligations resulting from sales or service contracts, use the following Alternative Dispute Resolution Entities:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas – Estrada da Penha
8005-131 Faro

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
1100-207 Lisboa

Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Braga: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga
Viana do Castelo: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 Viana do Castelo

In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, the online dispute resolution (ODR) Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.

Access this link to the Electronic Platform for Alternative Dispute Resolution in contracts for sale or online services.

More information on Consumer Portal (www.consumidor.pt)